Mass Precision more than doubles monthly FAIR output with GroundControl
Mass Precision's previous software outputted many errors, even leading them to file a formal corrective action. Their former experience led them to switching to GroundControl, with which they've had zero rejections, more than doubled monthly FAIR output, and onboarded 40 users in 2 different languages.
100+
FAIRs completed in month one
40+
Users onboarded in rollout
< 1 month
Time to ROI
[ EXEC SUMMARY ]
GroundControl gave Mass Precision a single, shared way to manage AS9102 inspections across multiple sites. Within one month of full deployment, the quality team onboarded 40 users, completed over 100 FAIRs, and reallocated a six-figure role that had previously been dedicated to checking reports for errors.
Watch Mass Precision share their GroundControl story
Mass Precision Quality leaders on onboarding across multiple sites, faster FAIR completion, and the excellent customer support from GroundControl.
“GroundControl is a very easy to use software! The implementation has been great, and the whole team has had no issues using GroundControl and we really appreciate the product. It's really helped us out.”
Michael Hamilton
Quality Manager, Mass Precision
Company overview
Founded in 1984, Mass Precision is a precision metal fabricator and total solutions provider based in Silicon Valley. The company supports customers from initial design and prototyping through full-scale production, with particular expertise in new product introduction (NPI) and high-mix, low-volume manufacturing.
Mass Precision operates multiple facilities across the US, Mexico, and Malaysia. In the first month following full deployment, Mass Precision onboarded more than 40 users to GroundControl and completed over 100 First Article Inspection Reports on a single, shared platform.
The challenge
Before GroundControl, Mass Precision's AS9102 software was clunky and error-prone with CAD-like menus built for design work rather than first article reporting, and OCR that confused zeros with the letter O.
Catching those mistakes became someone's full-time job. Mass Precision employed a dedicated quality professional whose full-time job was reviewing exported reports for mistakes instead of contributing to higher-value quality work, and the errors were consistent enough that the company was forced to file a formal corrective action.
Why GroundControl
What stood out first was how easy the onboarding process was, and how available the GroundControl team was throughout it. Where Mass Precision’s previous software came with a steep learning curve and support that could be hard to reach, GroundControl’s team worked directly with staff at multiple sites from the start, walking through templates and day-to-day workflows rather than leaving the team to figure things out alone. GroundControl also provided training in Spanish for facilities in Mexico to accommodate the potential language barrier.
GroundControl’s AI-assisted OCR came in more accurate than what Mass Precision had been using, a meaningful gain given that documentation errors were prominent in their previous process. Under their previous per-seat licensing model, Mass Precision had just nine total seats company-wide. GroundControl’s unlimited-user, per-facility pricing allowed the team open access to more than 40 people in the same rollout, without additional hidden fees.
Rolling out across two sites
Mass Precision rolled out GroundControl in the United States and Mexico, bringing both sites onto the platform in close succession.
Rather than deploying to every user simultaneously, GroundControl’s team began with Brenda, who oversees quality operations across both sites, working with Austin at the Guadalajara facility. Once that initial group was proficient, the remaining documentation and reporting staff completed a single cross-site training.
Approximately 40 users now rely on GroundControl daily, working from the same reports in real time regardless of site location. New operators typically became productive on the platform within about 30 minutes of training.
Quantifiable results
- 100+ FAIRs completed in the first month of full usage across both facilities.
- 40+ users onboarded in a single rollout, representing the full quality team across both sites.
- Eliminated backlog of 15 FAIRs in 2 days.
- Reallocated full-time role from error checking to working directly with customers.
- No major support escalations reported since go-live.
- ROI realized in under one month.
Return on investment
Mass Precision’s leadership determined that GroundControl paid for itself within the first month of full deployment. Before switching, the quality team completed an average of 54 FAIRs a month, each covering roughly six subassemblies or drawings, for about 324 drawings requiring preparation and ballooning every month.
In that first month of full GroundControl usage, the team completed more than 100 FAIRs, nearly double the previous pace. Mass Precision had previously hired a quality professional whose main focus was reviewing ballooning errors; with GroundControl, the quality team reallocated that resource to work directly with customers.
Exceptional support
Mass Precision’s team had grown accustomed to vendors whose software felt like it had never actually been used by the people who built it. GroundControl felt different from the start, an impression reinforced when the GroundControl team traveled on-site to meet Mass Precision’s staff in person, learn how their facilities operate, and understand their workflows firsthand.
Mass Precision’s team praised training delivered by the GroundControl team as straightforward and genuinely easy to follow.
- “The GroundControl team has been fabulous with the training. It’s really easy and user-friendly.” — Michael Hamilton, Quality Manager, Mass Precision
FAQ for multi-site quality teams
Why did Mass Precision choose GroundControl over their previous software?
Their previous software was clunky and error-prone for Mass Precision, with illogical auto-ballooning, OCR that confused zeros and the letter O, and a CAD-like interface that required custom scripts to produce usable AS9102 output. The team had only nine company-wide seats, errors led to a formal corrective action, and a dedicated quality role was needed just to check report output. GroundControl delivered more accurate AI-assisted OCR, responsive onboarding support in English and Spanish across multiple sites, unlimited-user access for 40+ staff, zero report errors since go-live, and more than doubled monthly FAIR output.
How many FAIRs is Mass Precision completing with GroundControl?
Over 100 in the first month of full usage alone, up from an average of 54 per month before GroundControl.
How quickly did Mass Precision see a return on its investment?
Within the first month of full deployment, driven in part by reallocating a quality role that had previously been dedicated to error-checking.
How quickly did operators become productive on GroundControl?
New operators typically became productive within about 30 minutes of training. We hosted training sessions for 40 users in 2 different languages, and Michael Hamilton, Quality Control Manager, stated that users had no problems with the software after training.
Related resources
- Explore First Article Inspection Software for AS9102 workflows.
- Review Quality Reporting Software for FAI, PPAP, and supplier submissions.
Get the full GroundControl Mass Precision case study PDF
Full story, rollout timeline, and ROI details from Mass Precision’s multi-site GroundControl deployment.
- 100+ FAIRs completed in month one
- 40+ users onboarded across two sites
- Step-by-step rollout narrative
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